Return & Refund Policy

Last Updated: May 20, 2026

Our Commitment to You

At KILN POP, our customers are at the heart of everything we do.

We believe beauty should be simple, comfortable, and enjoyable. We carefully select and provide products that help you feel confident and express your unique style.

We respect every customer and are committed to providing a positive shopping experience. If you have any questions or concerns about your order, our team will always do our best to assist you.

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

• The item must be unused and unopened.
• The product must remain in its original packaging.
• The item must be in the same condition as when you received it.
• Proof of purchase is required.

To request a return, please contact us at:

Email:
miaomiao8gucci@outlook.com

Please do not send any items back before receiving approval and return instructions from our customer support team.

Returns sent without prior authorization may not be accepted.

Hygiene & Safety Policy for False Eyelashes

Because false eyelashes are a personal beauty product used around the eyes, we prioritize hygiene and customer safety.

For health and hygiene reasons:

• Opened products cannot be returned.
• Used or worn eyelashes cannot be returned or exchanged.
• Products that have been removed from the original packaging or applied to the eyes are not eligible for return.

Unopened and unused products in their original condition may qualify for a return within the 30-day return period.

Thank you for understanding that this policy helps us maintain high hygiene standards for all customers.

Damaged, Defective, or Incorrect Items

We carefully check every order before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please contact us within 7 days after delivery and provide:

• Your order number
• Photos or videos showing the issue
• Any relevant details about the problem

Our team will review your request and work with you to provide the best possible solution.

Your satisfaction is important to us.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged.
• The wrong item was sent.
• The issue was caused by an error on our part.

For international orders, customers may be responsible for return shipping fees and any applicable customs fees, duties, or taxes.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed to your original payment method.
• Please allow up to 10 business days for processing.

Please note that banks, credit card companies, and payment providers may require additional time to complete the refund process.

If you have not received your refund after the expected processing time, please contact us:

Email:
miaomiao8gucci@outlook.com

Order Cancellation

We understand that plans can change.

Orders may be cancelled within 24 hours after purchase.

Once an order has been processed, packed, or shipped, we are unable to accept cancellation requests.

Exchanges

If you would like to receive a different item, the fastest solution is:

1. Request a return for your original item.
2. Once the return is approved, place a new order for the desired product.

Contact Us

If you have any questions about returns, refunds, or your order, please contact our customer support team.

KILN POP

Email:
miaomiao8gucci@outlook.com