Terms of service
Terms of Service
Last Updated: May 20, 2026
Welcome to KILN POP
Thank you for visiting KILN POP.
These Terms of Service explain the rules and guidelines for using our website, purchasing our products, and interacting with our services.
At KILN POP, we are committed to creating a safe, transparent, and enjoyable shopping experience for every customer.
These Terms of Service ("Terms") apply to your access and use of our website, including all related information, content, features, products, and services provided by KILN POP.
Our online store is powered by Shopify, which provides the technology that allows us to offer our products and services.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use or access our website.
Access and Account
To use our services, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information.
You agree that all information you provide to KILN POP is accurate, complete, and up to date.
You are responsible for maintaining the security of your account information and any activity that occurs through your account.
Please do not share your account password or personal account information with others.
KILN POP reserves the right to refuse service, restrict access, or terminate accounts when necessary to protect our customers, business, or services.
Our Products
At KILN POP, we make every effort to accurately display our products, including product images, colors, descriptions, and details.
However, please understand that actual product appearance may vary slightly due to:
- Different device screens
- Lighting conditions
- Personal application methods
- Individual preferences
For beauty products such as false eyelashes, results may vary depending on individual eye shape, application technique, and personal styling preferences.
We recommend carefully reviewing product information before placing an order.
Product availability, descriptions, pricing, and images may be updated or changed at any time without prior notice.
KILN POP reserves the right to discontinue products or limit product quantities when necessary.
Orders
When you place an order with KILN POP, you are making a request to purchase products from us.
Your order will be considered accepted once payment has been successfully processed and you receive an order confirmation.
We reserve the right to accept or decline any order for reasons including:
- Product availability
- Payment issues
- Suspected fraudulent activity
- Incorrect pricing or information errors
Please carefully review your order details before submitting your purchase.
Once an order has entered processing or fulfillment, we may not be able to accommodate cancellation requests.
If we need to make changes to or cancel an order, we will contact you using the email address or contact information provided during checkout.
All returns and refunds are handled according to our Refund Policy.
Pricing and Payment
All prices displayed on our website are subject to change without notice.
The price charged for your order will be the price shown at the time of purchase.
Unless otherwise stated, prices may not include applicable taxes, shipping fees, customs charges, or other fees required by your location.
You agree to provide accurate and complete payment information when placing an order.
By submitting payment information, you confirm that:
- You are authorized to use the payment method provided.
- The payment information is accurate and complete.
- You authorize KILN POP to process your payment.
Payment transactions are securely processed through trusted third-party payment providers.
Shipping and Delivery
We work hard to prepare and deliver your order as efficiently as possible.
Shipping times provided on our website are estimates only and may vary depending on factors such as:
- Shipping carrier delays
- Customs processing
- Weather conditions
- Events outside our reasonable control
Once your order has been shipped, tracking information may be provided when available.
KILN POP is not responsible for delays caused by shipping carriers, customs procedures, or circumstances beyond our control.
If you experience any delivery issue, please contact our customer support team and we will do our best to assist you.
Intellectual Property
All content on the KILN POP website, including but not limited to:
- Brand name
- Logo
- Product images
- Text
- Graphics
- Designs
- Videos
- Website layout
- Other materials
is owned by KILN POP or used with permission and is protected by applicable intellectual property laws.
You may use our website and content only for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, sell, publish, or use any part of our website content without prior written permission from KILN POP.
Unauthorized use of our brand assets or website content may violate applicable laws.
All rights not expressly granted in these Terms remain reserved by KILN POP.
Third-Party Services and Links
Our website may include links, tools, or services provided by third parties.
These third-party services are provided for your convenience. KILN POP does not control and is not responsible for the content, policies, security practices, or services provided by third-party websites.
If you choose to access third-party websites or services, you do so at your own risk.
We recommend reviewing the privacy policies and terms of any third-party websites before using their services.
Shopify Relationship
KILN POP is powered by Shopify, which provides the technology platform that allows us to operate our online store.
However, purchases made through our website are transactions directly between you and KILN POP.
Shopify is not responsible for products purchased from KILN POP, customer service matters, order fulfillment, returns, refunds, or any issues related to your purchase.
By using our website, you acknowledge and agree that Shopify provides the platform technology, while KILN POP is responsible for the products and services we provide.
Privacy Policy
Your privacy is important to us.
Any personal information collected through our website is handled according to our Privacy Policy.
Our Privacy Policy explains:
- What information we collect
- How we use your information
- How we protect your information
- Your privacy rights
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Customer Feedback
We appreciate your feedback, reviews, suggestions, and comments.
When you submit reviews, comments, photos, suggestions, or other content to KILN POP, you grant us permission to use this content for business purposes, including improving our products, services, and customer experience.
You confirm that:
- Your submitted content belongs to you or you have permission to share it.
- Your content does not violate the rights of others.
- Your content does not contain illegal, harmful, offensive, or misleading information.
KILN POP reserves the right to remove content that violates these Terms or negatively affects our community.
We appreciate honest feedback and value every customer's experience.
Errors, Inaccuracies, and Updates
Occasionally, information on our website may contain errors, inaccuracies, or missing details related to:
- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
We reserve the right to correct errors, update information, or cancel orders if necessary.
We may update website content, product information, or services at any time without prior notice.
Prohibited Uses
You agree not to use our website or services for any unlawful or harmful purpose.
You may not:
- Violate applicable laws or regulations
- Infringe upon our intellectual property rights
- Provide false or misleading information
- Attempt to damage our website or services
- Upload harmful software or viruses
- Attempt unauthorized access to our systems
- Collect other customers' personal information without permission
- Use our website for fraudulent activities
We reserve the right to restrict or terminate access to our services if we believe these Terms have been violated.
Disclaimer
We work hard to provide accurate product information and a reliable shopping experience.
However, our website and services are provided on an "as available" basis.
We do not guarantee that:
- The website will always operate without interruption
- All information will always be completely error-free
- Products will exactly match every customer's personal expectations
Product results may vary based on individual preferences, usage methods, and personal circumstances.
Nothing in these Terms limits your rights under applicable consumer protection laws.
Limitation of Liability
To the fullest extent permitted by applicable law, KILN POP shall not be responsible for indirect, incidental, or consequential damages resulting from:
- Use of our website
- Use of our products
- Website interruptions
- Delays outside our control
- Information errors
Our responsibility is limited to the extent permitted by applicable laws.
We always aim to provide a positive customer experience and will make reasonable efforts to assist with any concerns.
Changes to These Terms
We may update these Terms of Service from time to time to reflect:
- Changes to our business
- Improvements to our services
- Legal or regulatory requirements
Any updates will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Contact Us
If you have any questions about these Terms of Service, your order, or our services, please contact us.
KILN POP
Customer Support Email:
Phone:
+86 15270180665
Thank you for choosing KILN POP.
We appreciate your trust and are committed to providing every customer with a respectful, transparent, and enjoyable shopping experience.